Privacy Policy

Last Updated:

At Global Freight Forwarding, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and logistics services including air freight, sea freight, land transport, warehousing, shipment tracking, and customer support across the UK and internationally.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following information:

Full name, company name, and job title
Email address, phone number, and contact details
Pickup, delivery, and billing addresses
Shipment details (cargo type, dimensions, weight, value)
Identification and documents required for customs clearance
IP address, browser type, device data, and usage analytics
Records of communication with our sales and support teams
Payment and invoicing information

2. How We Use Your Information

We use your information to:

Book, manage, and deliver freight shipments by air, sea, and land
Provide real-time shipment tracking and status updates
Prepare quotes, invoices, and shipping documentation
Coordinate with carriers, ports, warehouses, and customs authorities
Improve website performance and customer experience
Send service notifications and respond to inquiries
Prevent fraud and maintain platform security

3. Sharing of Information

To provide logistics services, we may share your data with:

Airlines, shipping lines, road transport partners, and warehouses
UK customs and international regulatory authorities
Payment processors and banks
IT systems, CRM platforms, and hosting providers

We do not sell or rent your personal data to third parties.

4. Data Security

We implement strict technical and organisational measures including encrypted servers, firewalls, and access control to protect your data from unauthorised access or misuse.

5. Cookies and Tracking

We use cookies to enable shipment tracking, remember user preferences, analyse traffic, and enhance functionality. See our Cookie Policy for more details.

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data where applicable
Object to or restrict certain processing
Withdraw consent for marketing communications

To exercise these rights, contact us at: support@globalfreightforwarding.co.uk

7. Data Retention

We retain customer and shipment data as required for legal, customs, tax, and operational purposes.

8. Contact Information

Global Freight Forwarding
United Kingdom
Email: support@globalfreightforwarding.co.uk
Phone: +44 20 1234 5678